Questions & Answers

How are Soin de Soi products made ?

We hand make all our cosmetics every day in our own laboratory in Gradignan, according to demand so that the products arrive at your home as fresh as possible. We use natural and organic raw materials that come mostly from local partners, who all share our values and meet our requirements in terms of quality but also environmental commitment.

Are your products organic ?

Our products are labeled Slow Cosmétique, a label that rewards both the product's formula, the percentage of organic ingredients and the overall approach from the source of raw materials, through manufacturing, to marketing the product. This rewards, for example, the fact that our containers are made of glass and that they are returnable, that we do not have any over-packaging, that we favor local suppliers... Moreover, you will find on all our labels the exact composition of our products with the list of ingredients in French and the percentage of organic ingredients.

Are your products efficient ?

We are inspired by nature to develop each of our formulas, we carefully select 100% active ingredients recognized for their virtues and benefits for the skin. Our products, rich in an infinite number of active ingredients, use nature's intelligence and are highly effective thanks to their great affinity with the skin.

How can I store my products ?

Our products are 100% natural and organic and contain only natural preservatives, so it is important to keep them in good condition: away from heat, light and humidity. You can keep our products one year after the opening date for all the oily products that do not contain floral waters and water. For aqueous products such as serums, face creams, body milks, etc., you can keep them for one year from the date of manufacture. Moreover, for all our jarred products, we provide a bamboo spoon to take the product without putting your fingers inside.

Can we refill our empty bottles ?

Our cosmetics are 100% natural and organic and do not contain any chemical preservatives, they are fragile. It is therefore not possible for hygiene and conservation reasons to fill your empty bottles directly. On the other hand, we have set up a deposit system so that you can return your bottles free of charge. We clean them, sterilize them and put them back on the distribution circuit. In order to encourage grouped shipments to reduce the ecological impact of the return of containers, we offer you an immediate 5% discount on your order for 5 containers and 10% discount for 10 containers and more. You can find the procedure to follow to bring back or send back your products here.

Do you carry out tests on your products ?

In order to validate the formulas of our products, we carry out skin tolerance tests and a test validating the effectiveness of our natural preservation system to guarantee the life of the product. These tests are conducted by an independent laboratory. Moreover, our products are not tested on animals.

I am pregnant. Can I use your products ?

Most of our products contain essential oils. Although the concentrations are low, you should always seek advice from your doctor before using products with essential oils. If you do not wish to use them, you can then turn to the DOU range which has been created for pregnant women, nursing mothers, children and very sensitive skin. These products contain only soft and soothing vegetable oils and butters. The DOU range is composed of a cold processed solid soap that can be used for the body and face, a moisturizing body lotion, a nourishing body balm, a serum and two moisturizing creams for the face. Find the whole DOU range here. You can also use the SOS serum, the MOKA scrub and our two BOM lip balms which do not contain essential oils.

Where can I find your products ?

To control our distribution and ensure the freshness and quality of our cosmetics, we have chosen to work in a short circuit, so there is no middleman. We make our own cosmetics: our team makes our products every day in our laboratory in Gradignan, by hand and they are immediately available at the Maison Soin de Soi in Gradignan, at the Soin de Soi store in Bordeaux and on our e-shop. Find all our addresses : here.

Can I have samples to test your products ?

We wish to move towards a zero waste philosophy and therefore avoid plastic and disposable containers, so we do not offer samples. You can discover all our products on our e-shop, accompanied by descriptive sheets allowing you to target the products most suitable for your skin. You can also contact us for personalized advice : :

What are the shipping conditions of your products ?

All orders placed before 2pm on working days are shipped on the same day. We deliver our products in France and in Europe via Colissimo or Chronopost. You can find all the information and delivery rates : here.

How can I get free shipping ?

When you add products to your cart, shipping costs with Colissimo start at 6.90€. When you reach the 4th step of the shopping cart, you can choose your delivery method and thus choose the free delivery by mail for the gift cards or to the Maison Soin de Soi and the boutique Soin de Soi for the gift cards and the products.

Can I offer a giftcard ?

You can choose to offer a gift card. This card is valid only on our website. You will receive an email with a code to communicate to the person of your choice, allowing him/her to benefit from a discount of the amount you will have chosen to order the products he/she wishes on our website.

You can also offer a treatment by choosing the amount of your choice from a selection. Here again you will receive an email that you can print and offer to the person of your choice. You can also choose Colissimo or Chronopost delivery, you will then receive a card with the duration of the treatment you offer, the word you have chosen to write and the treatment booklet in a nice gift bag. The person will then be able to go to one of our two addresses in Bordeaux or Gradignan and enjoy their treatment, which they can choose from all the services offered according to the amount of their gift card. If she wishes, he/she can also complete this amount to benefit from another service. Find our gift cards :here.

Do you have a loyalty program in all your addresses ?

You can collect loyalty points in our two locations in Bordeaux and Gradignan. You accumulate 5% of the amount of your purchases and this amount is credited to you twice a year, in September and in May. The card is dematerialized, you just have to give your name at the till. On our site you can sponsor your friends and family by giving them a 10€ discount on their first order and in turn receive a 10€ discount on your next order. Find all the steps to follow : here.